FAQ
A little more clarity,
before we begin.
Answers about our proposed services, working process, pricing and approach.
Who do you work with?+
Our primary focus is small charities and nonprofit organizations in Canada. We begin by discussing your organization’s status, records and reporting needs to see whether the proposed scope is a fit.
Which services can I choose?+
Bookkeeping, payroll, tax return preparation and grant reporting can be discussed individually or as an all-in package. The exact deliverables and responsibilities are confirmed before engagement.
Do you provide audits or review engagements?+
No. Audit, review and other assurance engagements are not offered. If your organization or funder needs assurance, you will need to engage an appropriately qualified provider separately.
What does tax return support include?+
Preparation of the annual forms itemized in your engagement, from clean, reconciled books. This may include T3010 for a registered charity, T2 for an incorporated NPO, and T1044 where required. Forms are scoped individually rather than automatically bundled. T4 and T4A slips and summaries belong to payroll or payment reporting.
What does grant reporting include?+
A defined financial report prepared from your project records and funder requirements. The all-in package includes one simple grant report for one project per fiscal year. Additional reports or complexity are scoped separately.
How do we get started?+
Start with a conversation about your organization and the support you need. We then agree on scope and pricing, complete setup, gather documents and clarify questions, then review, approve and deliver the agreed work.
What information should we prepare?+
Useful starting points include your annual revenue, organization type, employee count, current accounting setup, recent records, grant obligations and upcoming deadlines. Please do not include confidential financial records in an introductory booking.
Can you work with our existing records?+
We first review how your records are maintained and what is needed. Any transition or historical cleanup work is discussed and scoped before engagement.
How long does setup take?+
The timing depends on access, completeness of records and the agreed services. We confirm a practical schedule after understanding the work; no setup timeline is promised in this draft.
Are these final prices?+
No. The published prices in this demo are review-draft starting points in CAD, before GST/HST. We confirm the final fixed fee after reviewing workload, records and scope.
What is included in the all-in package?+
Monthly bookkeeping, bank reconciliations and management reports; payroll processing, pay stubs and remittance schedules; one scoped annual filing package; and one simple grant report for one project per fiscal year. It is a 12-month plan billed monthly. First-year setup is additional, and any work outside scope is quoted separately before it begins.
How is the all-in plan billed?+
The all-in package is a 12-month plan billed monthly. The services, fair-use limits, annual filing forms and any first-year setup fee are confirmed in your engagement.
Is first-year setup included in the monthly fee?+
No. A separate one-time setup fee is proposed for the first year. The amount depends on the revenue band and confirmed scope.
What if revenue is over $500,000?+
We prepare a custom quote based on your organization’s needs. Revenue alone does not determine workload, so we will also discuss your records, team, projects and reporting requirements.
Are there transaction or payroll limits?+
Proposed payroll limits are 3, 5, 8 or 10 employees across the four revenue bands. Fair-use limits for payroll headcount, monthly transactions and accounts are confirmed in writing. Work beyond those limits is quoted separately before it begins.
Why don’t you have a phone number or physical office?+
CPAET is a fully remote firm, supporting clients across Canada. We use email for day-to-day communication and scheduled Google Meet appointments for consultations. Booking ahead gives us time to understand your questions and prepare, while a remote model keeps support convenient and helps manage overhead.
How do we communicate with your team?+
Email [email protected] for document requests, updates and ongoing questions. We use scheduled Google Meet appointments for consultations and discussions. You can book a call through our booking page.
What is our team responsible for?+
Your team provides complete and accurate source information on the agreed schedule, responds to questions and approves relevant outputs or submissions. We agree on these responsibilities at the start.
What if our needs change?+
Tell us when your team, grants, activities or reporting obligations change. We will review the impact and agree on any scope or fee changes before undertaking additional work.
Can you help with an urgent deadline?+
We can discuss it, but availability and feasibility must be confirmed after reviewing the records and work required. This draft does not promise a turnaround time.
How is AI used in your work?+
AI-assisted tools may help organize information and streamline routine tasks. Human review is part of the approach. The intended benefits are accuracy and efficiency, not a guarantee of error-free results.
How will we share financial documents?+
An appropriate document-sharing method, permissions and responsibilities will be agreed before onboarding. Please do not upload records or provide sensitive information through this demonstration website.
Will our data be used with AI tools?+
Tool choices and data-handling practices will be confirmed before engagement. This draft does not claim that particular safeguards, data residency arrangements or vendor policies have been finalized.
Does this website collect information?+
This review website has no on-site inquiry form or embedded calendar. The email and Google booking links open external services, where you can choose what information to provide. Hosting may handle ordinary technical access data.
Review draft: engagement terms, service scope and data-handling policies are subject to final confirmation.
A CLEAR NEXT STEP
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